Information privacy policy

Purpose

To protect the personal information of our users and visitors, handling it safely and transparently, complying with applicable law and letting people know and control how their information is used.

Scope

This policy applies to users of the Terque app and its pet boarding and care services. It covers the collection, use, storage, protection and updating of personal data, the rights of data subjects and the procedures for sharing information with third parties when necessary.

Data controller

SPIDERSECURITY S.A.S., owner of the Terque brand, is responsible for processing the personal data of users and visitors of its platforms.

• Email: info@spidersecurity.co
• Address: Medellín, Colombia

Data we may collect

Terque may collect information provided directly by users, information generated while using the platform and information obtained from reliable sources.

• Nickname used on the platform.
• Name, personal image, photograph or identity document.
• Identity document number.
• Contact details such as phone number, address and email.
• Bank details, payment information and payment methods.
• Technical information about the device, browser, operating system, IP address and settings.
• Activity on the website or apps, including pages visited, searches, posts, purchases, sales, ratings, claims and messages.
• Location information, when needed to provide services, offer discounts or find enabled businesses and caregivers.

Purposes of processing

Collecting and processing personal data allows us to provide a safe, fast service suited to users' needs.

• Identify, register and contact users.
• Verify identity and meet legal requirements.
• Validate, update and correct personal information.
• Provide the services, benefits and features requested or purchased.
• Enable direct contact between caregivers and users.
• Keep records of operations, requests, payments, claims and transactions.
• Handle comments, complaints, claims, suggestions and support requests.
• Check and report information to credit bureaus when applicable.
• Prevent fraud, manage risk and strengthen platform security.
• Improve services, build new features and personalise the user experience.
• Carry out internal studies, statistical analysis, marketing communications and loyalty programmes.

Authorisation and use of information

By signing up, using the platform or providing personal information, users authorise Terque to process their data under this policy. When the law requires additional authorisation, Terque will request prior, express and informed consent before processing.

Sharing and transfer of data

Terque may share personal information when necessary to provide its services, meet legal obligations, resolve disputes, prevent fraud or protect users and the platform.

• With suppliers, partners or processors that support the operation of the services.
• With authorities, courts, administrative bodies or third parties authorised by law.
• With other users, when needed to facilitate the relationship arising from the contracted service.
• With other third parties only when there is legal authorisation or prior consent of the data subject.

Retention and security

Terque will store personal information for as long as needed to fulfil the purpose for which it was collected, meet contractual or legal obligations and keep records during the applicable limitation periods.

The platform applies security and confidentiality measures to protect personal data against unauthorised access, use, loss, alteration or disclosure.

Minors

Terque's services may be available to minors only with the prior consent of their legal guardian. Minors without that authorisation must not provide personal information on the platform.

Cookies and similar technologies

Terque may use cookies and similar technologies to understand browsing interests and behaviour, improve the experience, remember preferences, strengthen site security and offer relevant content or communications. Whether cookies are installed and kept depends on the user's browser or device settings.

Rights of data subjects

Under Colombian data protection law, data subjects may exercise, among others, the following rights:

• Know, update and correct their personal data.
• Request proof of the authorisation granted for processing.
• Be informed about how their personal data is used.
• File complaints with the Superintendence of Industry and Commerce for breaches of the applicable rules.
• Revoke authorisation or request deletion of data when appropriate.
• Access their personal data free of charge.

Contact channels

Queries, claims or requests about personal data can be submitted through the channels provided by SpiderSecurity S.A.S.

• Email: terqueapp@gmail.com
• Handled by: SpiderSecurity S.A.S.

Changes and validity

Terque may update this policy to reflect changes in its services, in how it processes personal information or in applicable law. Updates will be communicated through the usual channels and, when appropriate, consent will be requested again.